Privacy Policy
Last updated: 14 October 2025
Engage with us in other related ways – including by email, telephone, at events, or in connection with services such as consultations, testing, and prescriptions.
If you have any questions or concerns about this notice, please email info@maintainmedical.co.uk.
Personal Information Provided by You:
Depending on your interaction with our services, we may collect the following:
Name, email, phone number, address, date of birth
Medical history, symptoms, diagnostic results, GP details
Payment information
Other information relevant to your healthcare
If you have any questions or concerns about this notice, please email info@maintainmedical.co.uk.
Sensitive Information (Special Category Data):
Where necessary and permitted by law, we process:
Health data
Genetic data
Data concerning sex life or sexual orientation
Racial or ethnic origin
Religious beliefs
This is processed either with your explicit consent or in line with our legal obligations under health and safety and medical law.
We process your information to:
Provide and manage consultations, prescriptions, diagnostic services and follow-ups
Maintain medical records in accordance with medical standards
Respond to enquiries and provide customer service
Comply with legal obligations
Improve our services and website
Send essential service communications (not marketing without consent)
We rely on the following UK GDPR legal bases:
Consent (e.g. marketing)
Performance of a contract (e.g. booking a consultation)
Legal obligation (e.g. medical recordkeeping)
Vital interests (e.g. safeguarding)
Legitimate interests (e.g. improving service delivery)
We only process special category data (like health data) on the basis of your explicit consent, healthcare provision, or other applicable legal grounds.
We may share personal data with:
Diagnostic laboratories (e.g. Randox, Inuvi, Regenerus)
Partner pharmacies for dispensing prescriptions
Third-party clinicians or nurses for at-home testing
Payment processors
Regulatory bodies (if required by law)
All third parties are bound by confidentiality and data protection agreements.
Our website uses cookies. For more information, see our Cookie Policy.
We retain your personal data only as long as necessary for:
Providing services and complying with medical law (typically 8–10 years for adult patients)
Legal or regulatory obligations
After this period, data will be securely deleted or anonymised.
We use secure systems and organisational measures to protect your personal data. However, no transmission online is 100% secure, and you use our website and services at your own risk.
We do not knowingly collect data from anyone under the age of 18 without verified parental or guardian consent. You must be 18 or over to use our services.
You have the right to:
Access your data
Rectify inaccurate data
Erase data where appropriate
Restrict processing
Object to processing
Data portability (in limited cases)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, email: info@maintainmedical.co.uk
We may update this policy from time to time. Updates will appear on our website with the “last updated” date changed.
NQ Labs Ltd t/a Maintain Medical
193 Eastern Road
Brighton, England, BN2 5BB
Email: info@maintainmedical.co.uk
Website: www.maintainmedical.co.uk